Doing Business with Universal Percussion
Universal Percussion, Inc. does not sell directly to any consumers (if you cannot find our products locally, call us for the name of a retailer that can supply your needs.) We welcome any music dealers to apply with us to carry our product line. You must provide the following: 3 trade references (Music Industry) 1 business bank account and your business tax ID number.
We accept Discover, Visa, Mastercard, and American Express payments. Open billing is available with credit approval. Payments can also be made by check or money order on COD shipments*. Please do not send cash. Invoice Errors All invoice errors must be reported within 2 days or no action can be taken.
* COD Tag
FedEx is $12.50
UPS is $13.00
Shipping is part of our business and we’re good at it! Orders received before 4:00 pm EST are shipped the same day. Any orders received after 4:00 pm may be subject to shipping the following business day. All orders are shipped F.O.B. Columbiana, Ohio 44408. Merchandise will automatically be back ordered if it is not in stock at the time of shipment. We will call and confirm all back orders before releasing them. All orders returned will be charged a 20% restocking charge. Orders refused or not accepted will cost $10 plus shipping cost to reship. Orders under $25 per location are subject to an additional $2.50 handling fee. All NSF add $25. Returns will not be accepted on products in warranty by other manufacturers. Orders that are drop shipped will be charged a handling fee of $7.50 (under $100) or $5 (over $100) per order.
Universal Percussion's return policy is the same today as it was since we opened in 1976.
Orders that are damaged in shipping: The customer needs to contact the carrier and file a claim.
Orders that are defective: The Customer needs to return the defective item(s) to U.P. for inspection. After inspection if the merchandise is defective U.P. will either:
a.) Replace the defective goods free of charge.
b.) Issue a credit memo for the defective goods.
Universal proudly stocks products from virtually every major percussion brand, and we want to be your supplier for these great items. From Vic Firth you’ll see brand-new 5A and 5B Shogun Japanese white oak sticks, which offer added weight and power for a full sound and strong projection. Our Yamaha GigMaker kits, which combine Yamaha’s reputation for innovation and quality with features that promote affordability and sales appeal.
When it comes to top-quality stands and pedals, our catalog gives you the choice of great professional-level gear from DW, Tama, and Yamaha.
We stock D’Addario’s full line of H.Q. Pads and SoundOffs, Puresound wire snares, Evans Drumheads, and Pro-Mark drumsticks. And we carry one of the largest inventories of Remo products .in the country, including drumset heads, marching heads, timpani heads, world percussion instruments, and specialty percussion for kids.
We also stock great percussion instruments and accessories from Black Swamp Percussion and Danmar; sticks and mallets from Innovative Percussion and Mike Balter, shells and bass drum hoops from Keller; and cymbal cleaner from Groove Juice. We’ve got pedals, throw-offs, and drum polish from Trick; chimes from Treeworks; sonic enhancers for bass drums from KickPort; a assortment of drum books and videos—and more.
But we don’t sell ONLY name-brand, high-end products. Drummers—and dreamers—come in all ages and all budget levels. With that in mind, we stock percussion items that will appeal to every buyer, at prices to suit every budget. Check out our new Latin instruments, marching drums, padded gear bags, toy percussion, and drumsticks—all under the Universal Percussion brand—along with the new 457 line of entry-level bronze cymbals from Wuhan, Cannon hardware and replacement parts, and the complete range of Attack drumheads
Universal Percussion is more than America’s largest percussion distributor. It’s a business that truly understands drums, drummers, and drum retailers. That’s because it’s a business run by people who are drummers, and who have been drum retailers.
© Copyright 2016 Universal Percussion